GDPR Compliance Statement

Last updated: June 3, 2026

Our Commitment to Data Protection

Cloud Puma is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws. This statement outlines how we comply with these regulations.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contractual necessity: To fulfill our service agreements with you
  • Legitimate interests: For business operations and service improvements
  • Legal obligations: To comply with applicable laws and regulations

Your GDPR Rights

Under GDPR, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to certain processing activities
  • Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Typical retention periods include:

  • Active customer data: Duration of service relationship plus 7 years
  • Inquiry data: 2 years from last contact
  • Marketing data: Until consent is withdrawn

Data Security Measures

We implement appropriate technical and organizational measures including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication protocols
  • Employee training on data protection
  • Incident response procedures

International Data Transfers

If we transfer your data outside Australia, we ensure adequate safeguards are in place, including standard contractual clauses or adequacy decisions by relevant authorities.

Data Protection Officer

For any questions regarding data protection or to exercise your rights, please contact us at:

Email: [email protected]
Address: 127 Garden Boulevard, Brisbane QLD 4000, Australia

Complaints

If you believe we have not handled your data in accordance with GDPR or applicable privacy laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Updates to This Statement

We may update this GDPR compliance statement periodically. Significant changes will be communicated through our website.